Spa Policies

By booking an appointment or making a purchase, you acknowledge and agree to the terms outlined in these policies.

We strive to provide a safe, comfortable, and relaxing experience. Please review our policies before booking an appointment or purchasing services.

Cancellations and No-Shows

We require at least 24 hours' notice to cancel or reschedule appointments.

  • Late Cancellations: Appointments cancelled or rescheduled with less than 24 hours' notice will incur a charge of 50% of the service price.

  • No-Shows: Missed appointments without notice will incur a charge of 50% of the service price.

  • Spa Cancellations: If we cancel your appointment, no cancellation fee will apply. We will offer rescheduling or an appropriate resolution.

To cancel or reschedule, please contact us. We understand emergencies happen and encourage clients to contact us as soon as possible.

Appointments

  • Arrival: Please arrive 10 minutes before your appointment.

  • Late Arrivals: Your treatment may be shortened if you arrive late. The full service price will still apply.

  • Spa Cancellations: If we must cancel an appointment, we will contact you to arrange an alternative or discuss available options.

Minimum Age Requirements

  • Child Pedicure: 4 years

  • Basic Facials: 13 years

  • Waxing (excluding Brazilian): 13 years

  • Manicures and Pedicures: 16 years

  • Laser Photo Rejuvenation: 25 years

Clients under 18 require a parent or guardian to sign a consent form and remain onsite during treatment. Additional age restrictions may apply.

Treatment Times

Advertised appointment times include consultation, preparation, treatment, and aftercare. Hands-on treatment is generally 5–10 minutes shorter than the scheduled appointment. For example, a 60-minute massage typically includes 50–55 minutes of hands-on treatment.

Polish Removal

Shellac, dip, and gel polish must be removed before your manicure or pedicure. We do not offer polish removal services. Appointments may need to be rescheduled if polish has not been removed.

Scent-Free Environment

Please avoid wearing perfume, cologne, scented lotions, and other strongly fragranced products. Clients wearing noticeable fragrances may be asked to reschedule.

Non-Smoking Policy

Smoking and vaping are prohibited inside the spa and on spa premises.

Sanitation & Tool Cleaning

We follow strict sanitation procedures, including disinfecting reusable tools and equipment and using disposable items where appropriate. Learn more in our Sanitation Policy.

Gratuities

Gratuities are optional and are not included in service prices. A typical gratuity is 15–20%, but the amount is entirely at your discretion.

Payment Options

We accept debit, Visa, MasterCard, American Express, cash, and eligible gift certificates.

Prices may change without notice. Confirmed purchases will be honoured at the agreed price.

Gift Certificates

  • No Expiration: Purchased dollar-value gift certificates do not expire.

  • Non-Refundable: Gift certificates are final sale for change of mind and cannot be exchanged for cash.

  • Redemption: Unused monetary balances remain available for future purchases.

  • Price Changes: Customers pay any difference if service prices increase.

  • Lost or Stolen: Please treat gift certificates like cash. Contact us if your certificate is lost or stolen.

  • Service-Specific Certificates: Certificates purchased for one specific treatment may have an expiry date, which will be disclosed at purchase.

Series and Package Policies

Prepaid series and packages are available for select treatments. Please review these terms before purchasing.

  • Final Sale & Refunds: Prepaid series and packages are final sale and non-refundable for change of mind. If we are unable to provide the purchased treatments, we will offer an appropriate resolution, including a refund where applicable. Customers retain all cancellation and refund rights provided under Ontario law.

  • Validity: Series and packages are intended to be completed within 12 months of purchase unless otherwise specified. Clients should contact us before the end of this period to discuss any unused treatments.

  • Non-Transferable: Sessions are reserved for the designated client and cannot be transferred without authorization.

  • Scheduling: Appointments and service providers are subject to availability. Equipment maintenance may require rescheduling.

  • Spa Cancellations: Sessions cancelled by the spa will not be deducted. We will arrange an alternative appointment or discuss available options.

  • Treatment Results: Individual results vary, and specific cosmetic outcomes cannot be guaranteed.

  • Late Cancellations & No-Shows: Appointments cancelled with less than 24 hours' notice or missed without notice will result in one prepaid session being deducted. No additional cancellation fee will apply.

  • Treatment Care: Clients must follow applicable pre-care and aftercare instructions.

  • Pricing: The original package price remains valid for purchased treatments during the agreed period.

  • Medical Considerations: Clients must disclose relevant health changes. Medical clearance may be required before continuing treatments. If treatment cannot safely proceed, we will review available options.

Coupons & Promotions

Coupons must be presented at the time of purchase or appointment. Discounts cannot be applied retroactively. Additional promotional restrictions may apply as disclosed in the offer.

Retail Product Refunds & Returns

For health and hygiene reasons, retail products purchased at the spa are final sale for change of mind.

If a product is defective, damaged, incorrectly supplied, or misrepresented, please contact us. We will review the issue and arrange an appropriate resolution.

Customer Satisfaction

If you are dissatisfied with a treatment, please notify our reception team as soon as possible.

We will review your concerns and may offer a complimentary follow-up treatment with management approval. Refunds are not generally provided for completed treatments solely due to change of mind or dissatisfaction with cosmetic results.

Customers retain their rights concerning services that were not provided as agreed or were misrepresented.

Privacy & Security

We respect your privacy. Personal information is used to manage appointments, purchases, and services and is handled in accordance with applicable privacy laws. We do not sell customer personal information.

Consumer Protection Rights

These policies are subject to Ontario's Consumer Protection Act, 2002 and other applicable legislation.

Nothing in these policies limits or overrides a customer's statutory cancellation rights, refund entitlements, or other consumer remedies. Where a refund is legally required, it will be provided within the applicable statutory timeframe.

For questions or concerns, please contact us.